Refund and Return Policy for Ellines Tech:
Thank you for choosing Ellines Tech for your technology and design needs. We strive to provide high-quality products and services to our customers. Please read our refund and return policy carefully:
1. Refund Policy:
- We offer refunds on products/services that are found to be defective or not as described.
- Refunds must be requested within 14 days of the purchase date.
- Refunds will be processed back to the original payment method used for the purchase.
- Please allow 3-5 business days for the refund to reflect in your account.
- Refunds do not include any shipping or handling fees unless the product was damaged during shipping.
2. Return Policy:
- For physical products, returns are accepted if the product is damaged during shipping or if it is defective.
- Returns must be initiated within 7 days of receiving the product (s).
- To initiate a return, please contact our support team at support@ellines.tech or call us at (+254)728807213 or (+254)101807213.
- Please provide photos of the damaged product and packaging for our records.
- Once the return is approved, we will provide a return shipping label for your convenience.
- Refunds for returned products will be processed once the item is received and inspected.
3. Service Policy:
- We strive to provide excellent services in web development, design, product design, logo design, branding, software development, resume tailoring, and other related services.
- If you are not satisfied with the service provided, please contact us within 7 days to discuss your concerns.
- We are committed to working with you to address any issues and ensure your satisfaction with our services.
4. Contact Information:
- For any refund or return inquiries, please reach out to our support team at support@ellines.tech.
- You can also contact us by phone at +254728807213 or +254101807213 during business hours.
- Our customer support team is available to assist you with any questions or concerns you may have regarding our products and services.
Please feel free to contact us if you have any questions or need further assistance. Thank you for being a valued customer of Ellines Tech.